Quality Guarantee

Our guarantee

If your order doesn't meet the standard we promised, we'll make it right — simple as that.

You approve it before we print it

Every MiniMemory and TailKeep starts as a 3D model you can turn around and look at from every side. Ask for as many changes as you like; nothing is printed until you say it's right. Until then you can cancel at any time and anything you've paid comes straight back.

Love it, or we make it right or refund you

If your piece arrives damaged, has a printing or finishing defect, or doesn't match the model you approved, tell us within 30 days of delivery and we'll reprint it free or refund it — your choice. If you're simply not happy with it, tell us within the same 30 days and show us what's wrong; we'll work with you to make it right, and if we can't, we'll refund you.

What's normal for full-color 3D printing

Prints are accurate to within about ±0.5 mm or 2% of a dimension, colors can differ slightly from a screen, and very small details may show a faint layer texture. Those are part of the craft, not defects — and anything that was visible in the model you approved isn't a defect either.

How to make a claim

Email support@meshality.com (or support@tailkeeps.com / support@minimemories.com) with your order number, a sentence about the problem and two or three photos. We answer within two business days, you don't ship anything back unless we ask, and if we ask we pay the postage. Approved refunds reach your original payment method within 10 business days.

The full terms are in our Refund & Guarantee Policy.