Refund policy

Last updated: September 22, 2026

Every MiniMemory, TailKeep and Meshality Studio print is made to order, by hand, for you, by Meshality, a brand of Brainstorm Corporation. Here is exactly what we promise and how to use it.

Before we print: free revisions, cancel any time

You see your 3D model before anything is printed and can ask for changes until you are happy with it. Until you approve the model, you can cancel for any reason — just reply to any of our emails or write to support@meshality.com — and anything you have paid is refunded in full.

After delivery: love it, or we make it right or refund you

If your figurine arrives damaged, has a printing or finishing defect, or does not match the model you approved, tell us within 14 days of delivery and we will reprint it at no cost or refund it — your choice. If you are simply not happy with it, tell us within the same 14 days, show us what is wrong, and we will work with you to make it right; if we cannot, we refund you.

How to claim. Email support@meshality.com (TailKeeps: support@tailkeeps.com; MiniMemories: support@minimemories.com) with your order number, a sentence about the problem and two or three photos. We answer within two business days. You do not need to ship anything back unless we ask, and if we ask we pay the return shipping.

What is not a defect. Small variations that are normal for full-color 3D printing — dimensions within ±0.5 mm or 2%, slight color differences from a screen, faint layer texture on very small details — and differences that come from the photos or files you gave us and were visible in the model you approved. Damage after delivery is not covered. Because each piece is custom, we cannot take returns for a change of mind after a model is approved and printed; the guarantee above is how we look after you instead.

Custom prints from your own files (Meshality Studio)

The same guarantee covers printing and finishing quality. It does not cover problems that come from the file itself (broken geometry, walls that are too thin, low-resolution textures) — we will tell you before printing if we can see a problem, and you can cancel and be refunded at that point.

Refund timing

Approved refunds go back to your original payment method within 10 business days. If more than 15 business days have passed since we confirmed a refund and you do not see it, write to us and we will chase it.

Shipping problems

If a package is lost in transit or arrives damaged, tell us within 14 days of the expected delivery date and we will reprint and reship at no cost.

Cancellation rights under local law

Nothing here limits rights you have under the law where you live.

Questions: support@meshality.com · Meshality (Brainstorm Corporation), 1600 S Proforma Ave, Ontario, CA 91761